Anti-Fraud Policy

Effective Date: 1st of Sep. 2026

Last Updated: 1st of Sep. 2026

At Tour Raja Private Limited (“TourRaja”, “we”, “our”, or “us”), we are committed to maintaining a safe, transparent, and trustworthy platform for travelers and travel agents.

TourRaja provides a platform where travelers can discover travel agents, explore packages, view business information, and connect directly with agents. TourRaja does not directly sell, operate, or book travel packages on behalf of agents.

This Anti-Fraud Policy explains prohibited fraudulent activities and the actions TourRaja may take to protect users and the platform.

1. Purpose of This Policy

Our goal is to:

Protect travelers from fraudulent travel agents and misleading offers.
Protect genuine travel agents from fake or unfair activity.
Prevent fraudulent listings, reviews, inquiries, and accounts.
Maintain accurate and trustworthy information on TourRaja.
Provide users with a way to report suspicious activity.

2. Prohibited Activities

Agents and users must not use TourRaja for any fraudulent, deceptive, illegal, or misleading activity.

🚫 Fake or Misleading Agency Information

Agents must not:

Create a fake travel agency profile.
Use another company's name, logo, or identity without authorization.
Provide false business information.
Use fake addresses or contact details.
Impersonate another travel agency or individual.
Claim certifications, licenses, partnerships, or approvals that they do not possess.

🚫 Fake or Misleading Packages

Agents must provide accurate package information.

Prohibited activities include:

Fake travel packages.
False prices or hidden mandatory charges.
Misleading discounts.
Advertising unavailable packages as available.
Using manipulated or misleading photographs.
Advertising services that the agent cannot provide.
Providing inaccurate hotel, transport, destination, or itinerary information.

Agents are responsible for ensuring that information published on their TourRaja profile and packages is accurate and up to date.

3. Fake Reviews & Ratings

TourRaja does not permit manipulation of customer reviews or ratings.

Users and agents must not:

Create fake reviews.
Purchase or sell reviews.
Ask people to create fake accounts to review an agency.
Manipulate ratings.
Post reviews on behalf of customers.
Submit multiple reviews for the same experience.
Intentionally post false or defamatory information.

TourRaja may remove reviews or restrict accounts involved in review manipulation.

4. Fraudulent Leads & Inquiries

Users must not use TourRaja's inquiry or contact functionality for:

Spam.
Fake inquiries.
Automated or malicious submissions.
Phishing.
Scams.
Harassment.
Collecting personal information without legitimate purpose.

Agents must also use customer information responsibly and only for legitimate travel-related communication.

5. Payment Fraud

TourRaja strongly recommends that travelers verify the identity and payment details of an agent before making any payment.

Important:

TourRaja does not act as the booking agent or payment intermediary between travelers and travel agents.

Payments for travel packages are generally made directly between the traveler and the respective travel agent/service provider.

Travelers should:

Verify the agent's identity.
Review package details carefully.
Confirm the final price before payment.
Request a proper invoice or payment receipt.
Verify the beneficiary/account name before transferring money.
Avoid making payments to unknown personal accounts unless properly verified.

TourRaja will never ask a traveler to make a travel-package payment to an unknown individual claiming to represent TourRaja.

6. Account & Identity Fraud

Users must maintain accurate account information.

The following are prohibited:

Creating multiple fraudulent accounts.
Using someone else's account.
Sharing account credentials for fraudulent purposes.
Using stolen identity information.
Circumventing account restrictions or suspensions.
Creating new accounts after being permanently banned.

TourRaja may request additional information or documentation where necessary to verify an account.

7. Agent Verification

TourRaja may conduct verification checks on travel agents and their business information.

Depending on the circumstances, we may verify:

Business name
Contact number
Email address
Business address
Identity information
Business registration details
GST information, where applicable
Other supporting documents

A Verified/Trusted Agent badge does not constitute a guarantee of the agent's services, financial performance, or future conduct. Travelers should still perform appropriate checks before entering into a transaction.

8. Fraud Detection & Monitoring

To protect our platform, TourRaja may monitor activity for unusual or suspicious behavior, including:

Multiple accounts using similar information.
Unusual inquiry patterns.
Fake reviews.
Repeated package manipulation.
Suspicious contact information.
Misleading package listings.
Attempts to bypass platform restrictions.
Other activity that may indicate fraud or abuse.

We may use automated systems and manual review to identify potentially fraudulent activity.

9. Action Against Fraud

If TourRaja identifies or reasonably suspects fraudulent activity, we may take appropriate action, including:

Removing a package.
Hiding or restricting a listing.
Removing fraudulent reviews.
Temporarily suspending an account.
Permanently terminating an account.
Removing verification badges.
Restricting access to certain platform features.
Blocking future registrations.
Preserving relevant information for investigation.
Reporting suspected illegal activity to appropriate authorities where required or appropriate.

TourRaja may take action even if fraudulent activity occurs outside the platform but is directly connected to the misuse of a TourRaja account or listing.

10. Reporting Fraud

If you believe that an agent, package, review, account, or communication on TourRaja may be fraudulent, please report it to us.

📩 Report Fraud

Email: support@tourraja.com

Please provide as much information as possible, such as:

Agent or business name
Package name
Profile/package link
Screenshots
Description of the suspected fraud
Relevant transaction or communication details

We will review the report and take appropriate action where necessary.

11. Traveler Safety

Travelers should remember that TourRaja is a discovery and agent-connect platform.

Before making a booking or payment with an agent, travelers should independently verify:

Agent → Package → Price → Terms → Payment Details → Confirmation

Do not share OTPs, passwords, banking PINs, card PINs, or other confidential financial credentials with anyone claiming to represent TourRaja or a travel agent.

12. Agent Responsibility

By listing on TourRaja, every agent agrees that:

Their business information is genuine.
Their packages are accurate.
Their prices and inclusions are not intentionally misleading.
They have the necessary authority to offer their advertised services.
They will communicate honestly with customers.
They will not manipulate reviews or inquiries.
They will comply with applicable laws and regulations.
They will not use TourRaja for fraudulent or illegal activities.

Agents remain responsible for the services, packages, commitments, and transactions they offer directly to travelers.

13. Limitation of Responsibility

TourRaja makes reasonable efforts to identify and prevent fraudulent activity; however, no online platform can guarantee that every user, business, package, review, or communication is completely free from fraud or misrepresentation.

TourRaja does not guarantee the performance, quality, legality, availability, or financial reliability of any independent travel agent listed on the platform.

Any booking, payment, or service agreement entered into directly between a traveler and an agent is the responsibility of the respective parties.

14. Policy Updates

TourRaja may update this Anti-Fraud Policy from time to time to address new risks, regulatory requirements, or changes to our platform.

ANTI-FRAUD POLICY